ARVIK Core — Refund Policy

Last updated: October 12, 2026

Help with your purchase, without unnecessary hassle

ARVIK Core is operated by PORTA REMODELING LLC. This policy applies to purchases made through www.arvikcore.com, including international orders.

We offer a 60-day money-back guarantee with no return required, together with a one-year warranty against manufacturing defects.

These commercial benefits are additional to your mandatory consumer rights.

1. Our 60-day money-back guarantee

You have 60 days from delivery to request a refund under our money-back guarantee.

The guarantee covers your entire order, including multi-device bundles and paid items included in that order.

You do not need to return the devices, pay return shipping or provide the original packaging. Opening or using the device as instructed does not prevent you from using this guarantee.

You do not need to demonstrate a particular medical or sexual-performance result to request a refund.

To use the guarantee, email support@arvikcore.com within the 60-day period. A request received within that period remains timely even if our team responds after the period ends.

If tracking information does not reflect when you actually received your order, let us know so we can investigate.

2. How to request a refund

Send an email to support@arvikcore.com with:

• Your order number.
• The name or email address used for the purchase.
• A clear statement that you would like to use the 60-day money-back guarantee.

You may explain your reason if you wish, but a reason is not required under this guarantee.

We may request reasonable information to identify the purchase or verify delivery. We will not require intimate photographs, videos, medical records or proof of sexual performance.

Please do not send full payment-card details, passwords or unnecessary sensitive information.

3. What we refund

For an order covered by the guarantee, we refund the amount actually paid to us for that order, including:

• The products purchased.
• The standard delivery charge collected by us.
• Taxes collected by us for the refunded order.

Discounted orders are refunded at the amount paid, rather than the undiscounted or advertised comparison price.

We do not deduct a restocking fee or return-processing fee from a refund under the 60-day guarantee.

Import duties, customs charges or taxes paid separately to an authority or carrier are handled under that authority’s or carrier’s refund procedures. This does not limit any additional reimbursement required from us by applicable law.

If you need help with only part of an order, contact us so we can explain the appropriate resolution without reducing your entitlement to use the full-order guarantee.

4. Refund method and timing

We issue eligible refunds promptly after reasonable purchase verification.

Refunds are made to the original payment method wherever possible. If that method cannot receive the refund, we will work with you and the payment provider to arrange an appropriate alternative.

Once issued, a refund normally appears within 5 to 10 business days, depending on your bank or payment provider.

We will comply with any shorter refund deadline required by applicable law.

If the refund has not appeared after 10 business days, contact support@arvikcore.com so we can check its status.

For international purchases, the amount displayed in your local currency may differ because of exchange-rate movements or fees applied by your payment provider. Your mandatory rights remain unaffected.

5. Bundles, promotions and digital bonuses

Our 60-day guarantee applies to single-device purchases and multi-device bundles, including the Buy 2 Get 1 FREE offer.

You do not need to send back any device from a covered bundle to receive a full-order refund under the guarantee.

Purchasing during a promotion does not remove the guarantee or your statutory rights.

If your order expressly includes a free e-book or another free digital bonus, you may keep that bonus for personal use after receiving a refund. Its intellectual-property and personal-use conditions continue to apply.

A bonus is included only when expressly stated in the offer you purchased.

6. One-year warranty against manufacturing defects

Each ARVIK Core device is covered for 1 year from delivery against manufacturing defects.

If a covered fault develops, email support@arvikcore.com with your order number and a description of the problem.

We may request a reasonable photo or short video showing the device fault. This should show the product only; intimate images or medical information are not required.

For a manufacturing defect covered by this warranty, we will arrange a replacement device at no cost, including delivery of the replacement.

This additional commercial warranty does not cover damage caused by misuse, unauthorised modifications or normal wear. An exclusion applies only where it relates to the actual cause of the problem.

These exclusions do not remove mandatory rights concerning product quality, safety, fitness for purpose or durability.

If the law entitles you to a refund, repair or another remedy instead of replacement, that entitlement remains available.

7. Damaged, incorrect or incomplete orders

Contact us promptly if your order:

• Arrives damaged.
• Contains an incorrect product.
• Is missing an item.

Include your order number and a description of the issue. Photos of the product, packaging or parcel label may help us investigate.

We will correct a damaged or incorrect delivery without charging you for the necessary replacement or replacement shipping.

Reporting promptly helps us investigate, but this request does not create an arbitrary deadline that removes your statutory rights.

If a return is needed for a claim outside the no-return guarantee, we will provide instructions and arrange or cover return costs where required by applicable law.

8. Missing deliveries and shipping delays

If your order has not arrived within the expected delivery period, contact support@arvikcore.com so we can investigate with the carrier or fulfilment provider.

A tracking scan marked “delivered” does not prevent you from reporting a delivery problem. We will consider the available information when investigating.

If we cannot ship within the stated timeframe, we will notify you and provide the choices required by applicable law, including cancellation and a refund where required.

We do not treat handing a parcel to a carrier as automatically ending our responsibilities as the seller.

The 60-day guarantee begins when you receive your order. It does not replace or restrict your rights concerning an order that never arrives.

9. Order changes and cancellations

Email support@arvikcore.com promptly if you need to cancel an order or correct its details.

We will try to help before fulfilment. Once an order has been dispatched, it may not be possible to stop or change the parcel.

This practical limitation does not remove any statutory cancellation or withdrawal right.

If we cancel an unfulfilled order after collecting payment, we will refund the amount paid for the cancelled order, including its delivery charge.

10. Payment disputes and duplicate refunds

The same payment cannot be refunded twice.

If your bank or payment provider has already reimbursed a charge, we may coordinate with that provider to determine whether any further amount is due.

We may investigate reasonably suspected fraudulent claims or request reasonable purchase verification. We will not use these checks to impose unreasonable obstacles on a legitimate request.

Contacting us is encouraged, but it is not a condition for exercising a statutory right or using a lawful payment-dispute process.

11. Your statutory rights

This policy does not exclude or limit rights that cannot legally be excluded or limited.

Depending on the law applicable to your purchase, you may have rights concerning cancellation, withdrawal, faulty goods, inaccurate descriptions, delivery, refunds or other remedies.

Those rights may continue after our commercial 60-day guarantee or one-year warranty expires.

We will not automatically reject a claim solely because a commercial guarantee period has ended, a product has been opened or original packaging is unavailable.

Where this policy gives you a more generous commercial benefit, that benefit remains available under the conditions stated here.

12. Contact and policy updates

For refunds, warranty claims or delivery problems, contact:

ARVIK Core — operated by PORTA REMODELING LLC

Email: support@arvikcore.com
Website: www.arvikcore.com

Business correspondence address:
13463 SW 281 Terrace
Homestead, FL 33033
United States

Our business correspondence address is not automatically a return destination. Please contact us before sending any parcel.

No return is required under our 60-day money-back guarantee.

We may update this policy for future purchases. The policy and guarantees presented when you placed your order remain applicable to that order, unless a change is legally required or agreed with you.