ARVIK Core — Terms of Service

Last updated: October 12, 2026

Our terms, clearly explained

These Terms explain how purchases from www.arvikcore.com work, who is responsible for your order and how to contact us if something goes wrong.

At a glance

1. Who you are buying from

ARVIK Core is operated by PORTA REMODELING LLC.

In these Terms, “we”, “us” and “our” refer to PORTA REMODELING LLC. “You” refers to a visitor to our website or a customer purchasing from our store.

Our principal office and mailing address is:

PORTA REMODELING LLC
13463 SW 281 Terrace
Homestead, FL 33033
United States

You must be at least 18 years old and have the legal capacity required in your jurisdiction to place an order.

By placing an order, you agree to the Terms made available for that purchase. Website use is subject to the relevant provisions below.

Our Shipping Policy, Refund Policy and Privacy Policy provide additional information. These policies do not reduce the express guarantees in these Terms or any mandatory consumer rights.

2. Prices, payment and optional offers

Your purchase price

The applicable price and currency are displayed before payment. Shipping charges, taxes and other fees collected by us are shown at checkout.

Please check the currency before ordering. Your bank or payment provider may apply its own exchange rate or transaction fees.

Import duties, customs charges or local taxes not collected at checkout may be collected separately by the relevant authority or carrier. Applicable arrangements are explained in our Shipping Policy and purchase information where required.

One-time payments

Purchasing an ARVIK Core product does not create a subscription or authorise recurring payments.

Optional add-ons, upgrades and post-purchase offers require your agreement to their price. Declining an optional offer does not affect the order you have already placed.

Payment methods available for your order are displayed at checkout.

Promotions and bundles

Promotions apply according to the conditions displayed with the offer, including any stated dates or eligibility requirements.

Unless expressly stated otherwise, a promotion does not apply retrospectively to an earlier purchase.

A gift or digital bonus is included only when expressly described in the offer you select.

Changes to future prices or promotions do not change the agreed price of an existing order.

3. Orders, verification and cancellation

After checkout, we send confirmation to the email address you provide. Please check your items, contact details and delivery address.

We may request reasonable information to verify an order, investigate suspected fraud or resolve incomplete delivery information.

We may decline or cancel an order where there is a valid reason, such as:

• Payment cannot be authorised or reasonably verified.
• The product is unavailable.
• The destination cannot lawfully or practically be served.
• There is a reasonable indication of fraud, unauthorised resale or promotion abuse.
• A material pricing or description error requires correction.

Where correction is appropriate, we will contact you before proceeding. We will not collect an additional payment without your agreement.

If we cancel an unfulfilled order after collecting payment, we will refund the amount paid for that order, including its delivery charge, subject to applicable refund deadlines.

We will not cancel an order merely because you make an honest complaint or exercise a legal consumer right.

Changes requested by you

Contact support@arvikcore.com promptly if you need to correct an address or cancel an order.

We will try to help before fulfilment. Once dispatch has occurred, it may not be possible to stop or change the parcel.

This practical limitation does not remove statutory cancellation rights or rights under our money-back guarantee.

4. Worldwide shipping and delivery

We offer worldwide shipping to destinations available at checkout.

Availability may be affected by legal restrictions, carrier coverage or destination-specific requirements. Worldwide shipping does not mean that every product can be delivered to every address.

Shipping options, charges, estimated delivery times and tracking arrangements are explained in our Shipping Policy and the information provided for your order.

Shipping is not automatically free.

Delivery estimates may be affected by customs processing, transport disruption or other circumstances outside our reasonable control. This does not remove our obligations concerning delivery, cancellation or refunds.

If we cannot ship within the stated timeframe, we will notify you and provide the choices required by applicable law, including cancellation and a refund where required.

Handing a parcel to a carrier does not, by itself, end our responsibilities as the seller. The allocation of delivery risk remains subject to applicable law.

Please provide an accurate address and any information reasonably required for delivery. If a parcel is delayed, held by customs or cannot be delivered, contact us so we can investigate and explain the available options.

5. Product information and responsible use

The ARVIK Core Pelvic Floor & Performance Trainer is offered for personal pelvic floor care and wellbeing.

Follow the instructions supplied with your particular device, including its suitability information, settings, session limits and safety precautions.

Website information is general information. It is not a personal diagnosis, an individual treatment plan or a substitute for qualified medical advice.

If you have persistent erection problems, pelvic pain, an implanted medical device, recent surgery or another condition that may affect use, consult a qualified healthcare professional about suitability.

Do not stop or change prescribed treatment because of information on our website.

Individual experiences vary. We do not guarantee a particular sexual-performance outcome or an improvement within a specified period.

Our purchase guarantee does not constitute a guarantee of a medical result. This provision does not override accurate product descriptions, express purchase promises or our mandatory product-safety obligations.

Stop using the device if it causes pain or an unexpected reaction. Do not modify it or attempt repairs that are not authorised in its instructions.

6. Our 60-day money-back guarantee

You have 60 days from delivery to request a refund under our money-back guarantee.

The guarantee covers your entire order, including multi-device bundles. You do not need to return the devices.

To request a refund, email support@arvikcore.com with your order number.

We may reasonably verify the purchase and delivery date. You do not need to provide intimate photographs, videos or medical records to use this guarantee.

For an order covered by the guarantee, we refund the amount paid to us for that order, including its standard delivery charge and taxes collected by us.

Import charges paid separately to a customs authority or carrier are handled under that authority’s or carrier’s refund rules, without limiting any additional remedy required by law.

Refunds are issued promptly after reasonable purchase verification, using the original payment method where possible. Once issued, funds normally appear within 5 to 10 business days, depending on the payment provider.

We will comply with any shorter legal refund deadline that applies.

If your order expressly includes a free digital bonus, you may keep it for personal use after receiving a refund.

Duplicate refunds and verification

A purchase cannot be reimbursed twice for the same payment.

If your bank or payment provider has already refunded a charge, we may coordinate with that provider to establish whether a further refund is due.

We may investigate reasonably suspected fraudulent claims. We will not use verification to impose unreasonable obstacles on a legitimate request or deny a protected consumer right.

Nothing in these Terms requires you to give up a lawful payment dispute or chargeback right.

7. Our one-year warranty

Each device is covered for 1 year from delivery against manufacturing defects.

If a covered fault develops, email us your order number and a description of the problem. We may request a reasonable photo or short video showing the device fault.

For a manufacturing defect covered by this warranty, we will arrange a replacement device at no cost, including replacement delivery.

This additional commercial warranty does not cover damage caused by misuse, unauthorised modifications or normal wear. An exclusion applies only where it is relevant to the actual cause of the problem.

These exclusions do not remove mandatory rights concerning product quality, safety, fitness for purpose or durability.

Damaged, incorrect or missing items

Contact us promptly if your order arrives damaged, contains an incorrect item or has not arrived as agreed.

We will investigate and correct a damaged or incorrect delivery without charging you for the necessary replacement or its delivery.

Where applicable law gives you a right to a refund or another remedy, that right remains available.

Rights beyond the warranty period

Our 60-day guarantee and one-year warranty are additional commercial promises.

The expiry of either period does not automatically end statutory rights. A product problem reported later may still qualify for a remedy under applicable law.

Our business correspondence address is not automatically a return destination. Contact us before sending any parcel.

8. Your information, account and privacy

Provide accurate contact, billing and delivery details, and notify us promptly of relevant errors.

If you create a customer account, keep your credentials private and report suspected unauthorised use.

Your responsibilities do not remove rights relating to fraud, payment security or our own obligations.

Our Privacy Policy explains how we, Shopify and relevant service providers process personal information, including international processing where applicable.

Agreeing to these Terms does not, by itself, subscribe you to marketing messages or authorise the use of sensitive health information in advertising.

Please do not send full payment-card details, passwords or unnecessary health information to our support team.

9. Fair use and intellectual property

You may browse our store, share its links and make legitimate purchases.

Do not use the website to commit fraud, impersonate another person, infringe rights, introduce malicious code, collect information unlawfully or interfere with security and normal service.

We may take proportionate steps to protect the store and its users. Restrictions do not remove valid refund, warranty or consumer-law obligations.

The ARVIK Core brand identity and our original content are protected by applicable intellectual-property laws. Rights in third-party material remain with their respective owners.

Commercial reproduction or redistribution of protected content requires the relevant owner’s permission unless the law permits that use.

Unless expressly stated otherwise, included digital materials are supplied for personal use, rather than resale or public distribution.

10. Reviews and submitted content

You retain ownership of content you submit.

When you submit a review for publication, you permit us to display it on our store with the public name you choose.

We will obtain separate permission before using identifiable photos or videos, sensitive personal information, or your content in advertising.

Reviews must reflect your own experience and respect other people’s rights and privacy.

We may moderate spam, abuse, unlawful material or content that infringes rights. We will not fabricate reviews, materially alter their meaning or suppress a review merely because it is an honest criticism.

Contact us if you would like submitted content removed. We will handle the request under applicable law and our Privacy Policy.

11. Shopify and third-party services

Our store uses Shopify and may use payment processors, carriers and other service providers.

Your purchase agreement is with PORTA REMODELING LLC, operating ARVIK Core. Shopify provides the platform rather than acting as the seller of your purchase.

Third-party terms may govern services provided directly to you. This does not remove our responsibilities as the seller.

External links are provided for convenience. We do not control third-party websites or their subsequent changes.

A link does not replace our own product descriptions, purchase promises or obligations.

12. Responsibility and mandatory consumer rights

We remain responsible for the obligations we undertake concerning your order, including delivery, refunds, product quality and the guarantees expressly stated here.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. This includes mandatory consumer remedies and applicable liability for fraud, intentional misconduct, product safety, or death or personal injury caused by negligence.

To the extent permitted by law, we are not responsible for losses caused solely by your fraudulent or unlawful conduct. This does not exclude responsibility for our own acts, omissions or product defects.

Technical interruptions, maintenance and occasional website errors may occur. These limitations do not excuse failure to meet an accepted purchase obligation or statutory duty.

Your rights may depend on your country, state or province. They may include statutory withdrawal or cancellation rights and remedies concerning quality, fitness for purpose, delivery and refunds.

Our policies supplement those rights rather than replace them.

13. Questions, complaints and applicable law

If you have a problem, contact support@arvikcore.com with your order number and a clear explanation so we can try to resolve it.

Contacting us is encouraged, but it is not a condition for exercising a statutory right, contacting a consumer authority or using a lawful payment-dispute process.

To the extent permitted by applicable law, these Terms are governed by the laws of the State of Florida, United States.

This choice does not deprive you of mandatory protections under the law that otherwise applies to your purchase.

These Terms do not impose mandatory arbitration, waive access to a competent court or require all consumers to bring proceedings exclusively in Florida.

14. Updates and administration of these Terms

We may update these Terms for future purchases. The “Last updated” date identifies the version.

The terms disclosed for your order remain applicable to that order unless a change is legally required or agreed with you.

We will not use a later policy update to retrospectively reduce an existing guarantee or other purchase right.

Any transfer of our contractual rights or obligations must be permitted by law and must not reduce your protected rights. We will provide notice or obtain consent where required.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A delay in exercising a right does not automatically waive that right.

Provisions that reasonably need to continue after an order is completed, including applicable guarantee obligations and intellectual-property protections, remain effective.

15. Contact ARVIK Core

ARVIK Core — operated by PORTA REMODELING LLC

Email: support@arvikcore.com
Website: www.arvikcore.com

Business correspondence address:
13463 SW 281 Terrace
Homestead, FL 33033
United States

Include your order number when contacting us about a purchase.

Please contact our team before sending a parcel. No return is required under our 60-day money-back guarantee.